Delivery & Redemption Policy

1. Delivery Method

TicketsGator delivers all orders digitally. After your purchase is authorized, we email a park voucher to the email address used at checkout. We do not ship physical tickets, plastic cards, or printed media. There are no shipping or handling fees.

2. Delivery Timing

Within 1 hour during business hours (9am–9pm ET), and within 24 hours outside business hours.

Our support team operates 9am–9pm ET, 7 days a week. Every order is checked by a person before the voucher is sent. Orders placed during business hours are typically delivered well inside the one-hour window; orders placed outside business hours are queued and delivered as soon as the next support shift begins, and always within 24 hours of authorization.

If your order is held for fraud review you will receive a separate notification. Held orders are reviewed within the same SLA window as standard orders.

3. Voucher Validity Period

The secure download link in your voucher email expires 7 days after delivery. The voucher itself remains valid for the date selected at purchase (or, for any-day tickets, within the validity window stated on the product page). If your link expires before you redeem, contact us at support@ticketsgator.io and we will reissue it free of charge.

4. If Your Voucher Does Not Arrive

If you have not received your voucher within the SLA window:

1. Check your spam, junk, and promotions folders. The sender is orders@ticketsgator.io.
2. Add orders@ticketsgator.io and support@ticketsgator.io to your safe senders list.
3. Email support@ticketsgator.io with your order number, or call (321) 497-0977. We will resend the voucher to the address on file or to a corrected address you provide.

Refund procedures for non-delivery are described in our Refund & Cancellation Policy.

5. How to Redeem at the Park

Customers receive a digital voucher by email after purchase. How that voucher admits you depends on the park — at some attractions the voucher barcode is scanned at the turnstile, at others you exchange it for a ticket first.

At Universal Orlando, Disney World, SeaWorld Orlando, Aquatica Orlando, Busch Gardens Tampa, Epic Universe and Islands of Adventure, your voucher barcode is scanned at the turnstile — you go straight to the gate. At Discovery Cove, LEGOLAND Florida, Gatorland, Kennedy Space Center, Medieval Times, Pirates Dinner Adventure and Fun Spot America, you exchange your voucher for a ticket at the ticket window or guest services first, then enter with that ticket. Your voucher email states which applies to your order, and each product page states it for that ticket.

Bring a government-issued photo ID matching the name on the order, in case the attraction asks to verify the ticket purchaser.

6. Export Restrictions

Tickets sold by TicketsGator are valid only at the specified Florida-based attraction and must be redeemed in person at the venue. We do not ship physical goods internationally. Customers worldwide may purchase, but redemption requires physical presence at the United States venue.

Tickets have no monetary value outside the venue and cannot be cashed in, transferred for cash, or used at any non-Florida attraction.

7. Contact

For any delivery question, email support@ticketsgator.io or call (321) 497-0977. Our hours are 9am–9pm ET, 7 days a week.