Refund & Cancellation Policy

1. All Sales Are Final

Theme park tickets sold through TicketsGator are date-specific, digitally fulfilled, and delivered by email. Because a voucher is drawn from supplier inventory the moment your order is approved and cannot be returned to it, all sales are final. No refunds or exchanges are offered except as specifically described below.

2. When We Will Refund or Replace

There are exactly two exceptions to the all-sales-final rule above. Nothing else qualifies: we do not offer refunds or exchanges for change of mind, for a trip that did not happen, or because a ticket went unused past the window described in (b). Section 3 (park closures) is not a third exception — there we will advocate for you with our supply partner, but we cannot promise a refund.

(a) Performance failure on our part

If we fail to deliver what you paid for, we will issue a full refund or a replacement ticket:

• Admission failure:Your ticket does not scan at the park entrance, or your voucher cannot be redeemed for entry at the ticket window or in the park's app, due to an error on our part, and the issue cannot be resolved on-site.
• Wrong ticket delivered: You received the wrong ticket type or a ticket for the wrong date that does not match your order confirmation.
• Non-delivery: Your order was successfully charged but no voucher was delivered to your email within our published delivery window — within 1 hour during business hours (9am–9pm ET) or within 24 hours outside business hours. See our Delivery Policy for full timing details.

(b) Unused voucher, within 24 hours, at our discretion

For extenuating circumstances, we may refund a voucher that is still unused, if you contact us within 24 hours of the voucher being issued. Both conditions are required:

• The voucher must be unused. Once a voucher has been redeemed — scanned at the gate, or exchanged for a ticket — it cannot be refunded under any circumstances.
• The request must reach us within 24 hours of issuance. After 24 hours, the voucher is not refundable, whether or not it has been used.

This is a discretionary accommodation, not an entitlement. Meeting both conditions makes a request eligible for consideration; it does not guarantee a refund, and we decide each case on its facts.

To request a resolution under either exception, email support@ticketsgator.io. Include your order number and a description of the problem. For (a), contact us within 24 hours of the issue; for (b), within 24 hours of the voucher being issued — these are two different clocks.

3. Park Closures

If a theme park closes entirely on your ticketed date due to circumstances beyond the park's control (severe weather, emergency, or other force majeure events), TicketsGator will work with our supply partner on your behalf to seek a resolution. However, we cannot guarantee a refund in these cases, as it is subject to the policies of the park and our ticket supplier. We will communicate all available options to you as promptly as possible.

4. Date Changes

We do not offer date changes after ticket delivery. If you need a ticket for a different date, you will need to purchase a new ticket. Any-day tickets (where applicable) are exempt from this restriction and may be used on any valid date within their stated validity window.

5. Fraudulent Chargebacks

Chargebacks filed against valid, delivered orders will be disputed. We maintain comprehensive records including order details, delivery confirmation timestamps, IP addresses, and fraud screening evidence. Customers who file fraudulent chargebacks may be permanently banned from purchasing through TicketsGator, and we reserve the right to pursue all available legal remedies.

6. How to Contact Us

For any issue with your order, contact us at support@ticketsgator.io. Please include your order number and the email address used at checkout. We respond within 2 business hours during our support hours: 9:00 AM – 9:00 PM ET, every day.