Privacy Policy

1. Introduction

This Privacy Policy explains how TicketsGator.io ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website or make a purchase. We are committed to safeguarding your privacy and complying with applicable laws, including the Florida Information Protection Act (FIPA) and applicable federal privacy regulations.

2. Information We Collect

When you use our site or make a purchase, we may collect the following information:

• Full name
• Email address
• Billing address
• IP address
• Browser type and device information
• Purchase history and order details
• Payment information (processed securely by Stripe — we do not store full credit card numbers on our servers)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your ticket orders
• Send transactional emails, including order confirmations and ticket delivery
• Detect and prevent fraud
• Improve our website functionality and user experience through analytics
• Send promotional or marketing emails if you have opted in to receive them
• Respond to customer support inquiries

4. Analytics and Tracking

We use the following analytics and tracking tools to understand how visitors interact with our site:

• Google Analytics 4: Collects anonymized data about page views, sessions, and user behavior.
• Meta Pixel: Tracks conversions from our Facebook and Instagram advertising campaigns.
• Microsoft Clarity: Records anonymized session data, including clicks and scroll behavior, to help us improve site usability.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Third-Party Services

We share data with the following third-party service providers as necessary to operate our business:

• Stripe: Payment processing. Stripe handles all credit card transactions securely.
• Supabase: Secure database storage for order and account data.
• Resend: Transactional email delivery (order confirmations, ticket delivery).
• Google: Analytics and advertising services.
• Meta: Advertising conversion tracking.

Each of these services maintains its own privacy policy and data handling practices. We encourage you to review their policies.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted between your browser and our servers, encrypted database storage, role-based access controls, and regular security reviews. In the event of a data breach that affects your personal information, we will notify you as required by Florida law.

7. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us immediately at support@ticketsgator.io and we will take steps to delete such information.

8. Your Rights

You have the right to request access to, correction of, or deletion of your personal data at any time. To exercise these rights, contact us at support@ticketsgator.io. We will respond to your request within 30 days.

9. Data Retention

We retain order records and customer data for 7 years for legal compliance, tax reporting, and dispute resolution purposes. After this retention period, data is securely deleted.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when this policy was most recently revised. Your continued use of TicketsGator.io after any changes constitutes your acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or how we handle your data, contact us at support@ticketsgator.io.